Returns & Refunds Policy

Effective Date: 22 May 2025

1. Return Window

We have a 10‑day return policy, which means you have 10 days after receiving your item to request a return.

2. Eligibility

To be eligible for a return, items must:

Be in the same condition as received.

Be unworn or unused.

Include all original tags and packaging.

Be accompanied by a receipt or proof of purchase.

3. How to Start a Return

To initiate a return, contact us at marketing@amazingafricasa.co.za.

Returns must be sent to: Sheldon’s Place, 8, 5 Lone Cl, Lone Hill, Sandton, 2062

If your return is approved, we will provide a shipping label and instructions. Items returned without prior approval will not be accepted.

4. Damages & Issues

Please inspect your order upon receipt and contact us immediately if:

The item is defective.

The item is damaged.

You received the wrong item.

We will evaluate the issue and make it right.

5. Exceptions / Non‑Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants).

Custom or personalized products.

Personal care items (e.g., beauty products).

Hazardous materials, flammable liquids, or gases.

We also do not accept returns for sale items or gift cards.

6. Exchanges

The fastest way to get the item you want is to return the product you have. Once the return is accepted, place a new order for the replacement item.

7. European Union Cooling‑Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must meet the same eligibility requirements listed above.

8. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds will be processed to your original payment method within 10 business days.

Please note that banks or credit card companies may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at marketing@amazingafricasa.co.za.